Clients Charter

Objective : To create quality lifestyle environment in State of Selangor with providing excellent services in Town And Country Planning.

Therefore we pledge to :

    1. Hold the Planner Board Meetings 3 time a year;

    2. Giving Planning Comment not later than 14 days;

    3. Publishing/Gazetting Rancangan Struktur Negeri (RSN), Rancangan Tempatan (RT) and Rancangan Kawasan Khas (RKK) within 6 months after approval from Local Authority;

    4. To ensure review is made to Rancangan Struktur Negeri after 5 years it was gazetted;

    5. Coordinating the preparation of Rancangan Tempatan and Rancangan Kawasan Khas, to monitor its implementation based on the 5 year Malaysian Plan;

    6. Coordinationg Special Project Plan within 60 days;

    7. Hold OSC Officer meeting every 6 month;

    8. Hand over written result status from Appeal Board to the client and respondent within 10 days from the date the result was received from Appeal Board Chairman;

    9. Publishing Planning information (not confidential content) within 5 days;

    10. Giving efficient and friendly counter service within 5 minutes.


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